Guest Journey Audit

My experience spans luxury retail, politics, client-facing roles in technology, and luxury travel design. These environments taught me how to anticipate needs, notice details, and understand what makes guests feel truly cared for. Combined with my personal love of elevated experiences, I approach each evaluation as both a discerning guest and a thoughtful professional, delivering insights that are clear, constructive, and actionable.

Each engagement is tailored to your goals, but a typical audit observes the guest journey from beginning to end. This includes pre-arrival communications, arrival and welcome, accommodations or setting, service flow, staff interactions, dining and spa if applicable, and departure. I also evaluate the aesthetics and cleanliness of each space, as these details greatly shape how your guests feel at every touchpoint and where there are opportunities to exceed expectations.

After an initial consultation to understand your priorities, I visit your property or experience as a guest, discreetly and without disrupting your team. I observe every aspect of the guest journey as it naturally unfolds. Within a few days, I deliver a detailed, actionable report of my findings with specific recommendations to help refine and elevate the experience. If desired, I can also conduct a live debrief session with you or your team to discuss next steps.

Each engagement is tailored and scheduled by request, with investment determined by the branch of hospitality, the depth of evaluation, and the time required, which may range from an evening to a full weekend. All travel and on‑property expenses are arranged and covered Please reach out to discuss your goals and secure your preferred dates by contacting me at nas@rareauratravel.com.